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Privacy Policy

Updated 4 November 2026

We are committed to safeguarding and protecting your information

Due to the nature of the business, Dr Silvia Grisendi PhD holds some information about you. This document outlines how that information is used, who we may share that information with, and how we keep it secure. This notice does not provide exhaustive detail, however we are happy to provide any additional information or explanation needed. Any requests for this should be sent to silvia@silviagrisendi.com. We keep our Privacy Notice under regular review. 

1. What We Do

 

Dr Silvia Grisendi PhD offers whole-person health programmes and one-to-one support (remote consultations) for adults who are recovering or have recovered from cancer, as well as other inflammatory and metabolic conditions. Our work draws on nutritional therapy, lifestyle medicine, health and wellbeing coaching, and somatic mind-body approaches. We support clients to understand the factors affecting their health and to make practical changes to nutrition, lifestyle, stress and nervous system regulation, and overall wellbeing.

This includes:

  • Whole-person health programmes, such as Fatigue After Cancer, Menopause After Cancer and Empowered Health, which combine personalised nutrition and lifestyle guidance with somatic and coaching support.

  • Health creation coaching, to help you make and sustain changes in body, mind, relationships and environment.

  • Nutritional therapy consultations, including dietary and lifestyle analysis and, where relevant, review of test results you provide or that we arrange with testing companies.

  • Educational activities, both online (courses, programmes, videos, webinars) and in person (workshops, talks, group sessions), focused on health and wellbeing.

2. How We Obtain Your Personal Data

 

Information provided by you

You provide us with personal data in the following ways:

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  • By completing programme-specific Health Questionnaires about your health, nutrition, and lifestyle

  • By signing a Terms of Engagement form

  • During a Nutritional Therapy or Coaching session

  • Through email, and over the phone

  • By making credit card and online payments

  • During a session, including notes and, where you agree, a transcript or summary generated by an AI note-taking tool

  • By signing up for online or offline events, products and activities

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This may include the following information:

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  • Basic details such as name, address, email address, contact details, and next of kin

  • Details of contact we have had with you such as referrals and appointment requests

  • Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

  • Session notes, transcripts and summaries

  • GP contact information

  • Communication data, including any communication that you send to us, whether that be through the contact form on our website, through email, text, social media messaging, or social media posting

  • Marketing Data, including data about your preferences in receiving marketing from us and our third parties, and your communication preferences. We process this data to enable you to partake in our promotions, to deliver relevant website content to you, and measure or understand the effectiveness of any advertising. 

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Information we get from other sources

We may obtain sensitive medical information in the form of test results from biochemical testing companies.  We use this information in order to provide support for your health. Our lawful basis for using your information to provide our services is contract. Because information about your health is special category data, we also rely on your explicit consent, which you give when you sign the Terms of Engagement and complete our health questionnaires. You can withdraw your consent at any time, although this may mean we can no longer provide some or all of our services.

 

We may obtain sensitive information from other healthcare providers.  The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers, meaning the support we offer may be less effective.

3. How We Use Your Personal Data

 

  • We use your information to provide you with direct support for your health, information and inspiration through our clinical work and coaching, and also to deliver educational activities and materials to you. This means that the legal basis for us holding your personal data are contract and legitimate interest. 

  • Following completion of services, we retain your personal data for the period defined by our professional association BANT and registrant body, CNHC. This enables us to process any complaint you may make.  In this case the legal basis for us holding your personal data is legitimate interests (handling complaints and defending legal claims).

  • We may use your data for marketing purposes, such as newsletters, but this would be subject to you giving us your express consent (e.g. entering you name and email address to the online newsletter sign-up form).

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We act as a data controller for use of your personal data to provide direct healthcare, coaching support, and educational activities.  We also act as a controller in regard to sharing of your data to third parties such as testing companies and other healthcare providers. 

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We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage. 

We may use your personal data where there is an overriding public interest in using the information, e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order.​

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Use of Third-Party Processors

We use third-party service providers to support our business operations.

  • Google Workspace for email, document collaboration, and internal communications. Data Processing Role: Google acts as a data processor handling personal data on our behalf in accordance with our instructions and a formal Data Processing Addendum (DPA). Accepting the Cloud Data Processing Addendum (CDPA) establishes clear legal and contractual obligations that directly enhance the protection and security of clients 'data.

  • International Transfers: Where personal data is transferred outside the UK or European Economic Area, appropriate safeguards, such as Standard Contractual Clauses, are maintained by our providers to ensure an adequate level of data protection.​​

  • Website and forms (Wix). My website is built and hosted by Wix.com Ltd. When you submit a contact form or subscribe via my website, the information you provide (such as your name, email address and message) is collected and stored through Wix, which acts as my data processor. 

  • Website analytics (Google Analytics). With your consent, I use Google Analytics to understand how people use my website, such as which pages are visited, how long people stay, and the general location and device type of visitors. This uses cookies and collects data including your IP address. Google acts as my data processor for this. You can accept or decline analytics cookies using the cookie banner, and change your choice at any time (see the Cookie Policy).

  • Video consultations: Sessions take place over Zoom. Zoom acts as my data processor under its Data Processing Addendum.

  • AI note-taking tools: With your permission, we use Zoom’s AI Companion during some sessions to generate a summary of our conversation, so that we can keep accurate records and give you our full attention. This tool processes a transcript of the session, which may include information about your health. 

    • It's optional. We will ask for your explicit consent before using it. You can decline, or withdraw your consent at any time (including during a session), without affecting the support you receive. Zoom will also display a notice when the tool is active.​

    • No AI training. Zoom states that it does not use customer content to train its own or third-party AI models.

    • Retention. Zoom does not keep a transcript of our session, and deletes the transcript used to create the summary within the day after a meeting. We save the summary to your client record and delete it from Zoom, and it is then kept for the period in section 10.

    • Transfers. Zoom may process data outside the UK. Appropriate safeguards are in place (see section 6).

    • Review. AI summaries can contain errors, so we check and correct them before they become part of your record. The tool makes no decisions about you.

4. Marketing Communications

 

Our lawful ground of processing your personal data to send you email communications is your consent, or, if you are a client, our legitimate interest to share with you information and updates about services of a similar nature to services we had previously provided for you (e.g. nutrition and/or health coaching consultations).

 

Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you communications without your consent. However, you can still opt out of receiving marketing emails from us at any time.

 

Before we share your personal data with any appropriate third party for their own marketing purposes we will get your express consent. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any communications sent to you. If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, bookings, etc.

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Email and newsletters (Google Workspace). I send emails, including my newsletter, using Google Workspace (see above). If you subscribe to my newsletter, I use your name and email address to send you updates, based on your consent. You can unsubscribe at any time using the link in each email, or by contacting me.

5. Sharing Your Information With Other Organisations

 

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

  • Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential

  • Anyone to whom we may transfer our rights and duties under any agreement we have with you

  • Our registrant body, CNHC, and our professional association, BANT, for the processing of a complaint made by you

  • Any legal or crime prevention agencies and/or to satisfy any regulatory request (e.g. CNHC) if we have a duty to do so, or if the law allows us to do so.

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With your consent, we may share your information with supplement companies and biochemical testing companies as part of providing you with direct support for your health.  We will not include any sensitive information. 

We will seek your express consent before sharing your information with your GP or other healthcare providers.  However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional development.  This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites.  We will seek your explicit consent before processing your data in this way.

6. International Transfers

 

​Some of our providers, including Google, Stripe, Wix, Zoom, and Google Analytics may process data outside the UK, including in the US. Where this happens, we ensure a lawful transfer mechanism is in place, such as UK adequacy regulations (including the UK-US data bridge) or the ICO’s International Data Transfer Agreement or UK Addendum.

7. Your Rights

 

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.  

 

If you want to access your data, you can make a request in any form. We will respond within one month of receiving it (and any information needed to confirm your identity or clarify the request). In complex cases we may extend this by up to two further months and will explain why.

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Under special circumstances, some information may be withheld.  We shall respond within one month from the point of receiving the request and all necessary information from you.  Our response will include the details of the personal data we hold on you including:

  • Sources from which we acquired the information

  • The purposes of processing the information

  • Persons or entities with whom we are sharing the information

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You have the right, subject to exemptions, to ask to:

  • Have your information deleted

  • Have your information corrected or updated where it is no longer accurate

  • Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.

  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.

  • Object at any time to the processing of personal data concerning you

  • ​Withdraw consent to the use of your data

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We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please email silvia@silviagrisendi.com 

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We are committed to protecting your personal information and handling it responsibly. If you have any questions or concerns about how your personal data is processed, please contact Silvia Grisendi using the details provided in this Privacy Policy. We will do our best to address and resolve your concerns promptly. Please submit your complaint to silvia@silviagrisendi.com 

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If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for upholding information rights. Further information can be found on the ICO website at www.ico.org.uk.

8. Third Party Links

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

9. Safeguards to Ensure Data that Identifies You is Secure

 

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

 

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if, and how your information can be shared.

 

We also ensure the information we hold is kept in secure locations, we restrict access to information to authorised personnel only, and we protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

 

Dr Silvia Grisendi PhD is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes.

10. Length of Time Confidential Information is Kept

 

All records held by Dr Silvia Grisendi PhD will be kept for the duration specified by guidance from our professional association BANT.

11. Website Technical Details

 

FORMS

We use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

 

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below.

12. Payments

 

Payments are processed by Stripe. When you pay, your card details are entered directly into Stripe’s secure systems; Dr Grisendi never see or store your full card number. Dr Grisendi receives and keeps a record of the payment (your name, email address, the service paid for, the amount and the date) so that she can provide her services, issue receipts and meet her accounting and tax obligations.

Dr Grisendi is the data controller for the payment records she holds. Stripe acts as her data processor for the payment services it provides to Dr Grisendi, and as an independent controller for some of its own purposes, such as fraud prevention and meeting its legal obligations. Stripe may transfer data outside the UK, using appropriate safeguards. You can read how Stripe uses your data in its privacy policy at stripe.com/privacy.

Lawful basis: performance of our contract (taking payment for services) and legal obligation (keeping financial records). Dr Grisendi keeps payment records for 8 years, and you can ask her about them using the contact details above.

Cookie Policy

Updated 4 September 2019

What Are Cookies

 

A "cookie" is a piece of information that is stored on your computer's hard drive, and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. We do not make use of cookies to collect any private or personally identifiable information.

 

Cookies contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor. Cookies are used by nearly all websites and do not harm your system.

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If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

 

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Cookies Are Either:

 

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

 

Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]

Cookies can also be categorised as follows:

 

Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

 

Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

 

Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

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In compliance with EU legislation, the following table lists cookies used on this web site:

Cookie table
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