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Terms and Conditions 

Updated 4 September 2023

Dr Silvia Grisendi PhD DipNT
Nutritional Therapy, Lifestyle Medicine and Health Coaching Services
Terms of Engagement



As a provider of Nutritional Therapy and Lifestyle Medicine consulting services Shanti Wellbeing use an integrative approach to both diet and lifestyle to optimise clients’ health. We guide clients towards an overall healthier life, by looking at their nutrition patterns, physical fitness, emotional and psychological health.

We utilise the principles and practices of naturopathic medicine to assist the body's own ability to heal and to improve the quality of life and health through natural means.


As a non-medical service, the information provided here is not a substitute for professional medical advice. Nutritional therapy does not claim to diagnose, treat or cure any disease, including cancer. Instead we focus on creating optimal conditions for the body’s own powerful healing abilities to function.

Clients Understand That:


  • The information given on diet, supplements and lifestyle should be seen by you as a tool enabling you to take charge of your own healing. We view our principal role as guides and educators; after which the responsibility lies with you to act on the advice given (studies show that patients who take responsibility for their health have a higher chance of full recovery). Having said this, we will provide continuing advice and support for you as long as you need it.

  • Rebuilding the health of the body takes time and along the way nutritional and lifestyle needs will change. For that reason it may be necessary for us to work together over a period of weeks and possibly months so that any required changes can be made to your programme.

  • Changes in dietary habits are a prerequisite for nutritional therapy and you understand that failure to follow sound nutritional and lifestyle recommendations could undermine any expected results.

  • We do not replace your GP or medical specialist, and you will need to keep your relationship with these physicians as they will remain your primary health-care workers. You should not discontinue existing medication without consent from you GP.

  • We  reserve the right to determine which cases fall outside our scope of practice, in which event the appropriate referral will be recommended.

Personalised Nutrition & Lifestyle Programmes

We find that our work with clients and the results they obtain tend to be more effective if they make a commitment to work within a recommended time frame. However, we reserve the option to apply flexibility and adapt timelines based on each client's needs.

  • Duration: Ideally, each Programme should be used within a specified period of time, after which any remaining sessions will be foregone (and we will not be able to offer you a refund), unless we agree on a different schedule:

  • EMPOWERED Programme: 4 months

  • FOCUSED Programme: 5 months

  • THRIVING Programme: 6 months

  • Follow-Up Package A: 4 months (Existing Clients)

  • Follow-Up Package B: 6 months (Existing Clients)

  • Payment: Card payment for a given Programme or Package is required upon agreement of a start date to secure your place and confirm your first appointment. Bank transfers can be arranged, if preferred. Bank transfers are required for payment of certain functional tests, when it is not possible for the client to pay the functional testing laboratory directly. 

  • Cancellations: We understand that you sometimes need to cancel appointments. If you cancel up to 48 hours before your appointment you will be able to reschedule it at a later date, depending on availability. Appointments cancelled within 48 hours’ notice may be subject to a cancellation charge or will be forgone from your programme

    • If there is an urgent situation and you need to cancel with less than 48 hours’ notice please contact us as soon as possible and re-scheduling will be agreed on an individual basis.

  • Missed appointments: failing to attend a scheduled appointment without any warning will results in the appointment being forgone from your programme.

  • Refunds: Please note that refunds for part-completed programmes are not available.

  • Privacy and personal data: All information you provide will be kept private and confidential. Shanti Wellbeing will not contact members of your medical team unless we have discussed it with you first and you have given your consent. See Privacy Policy for detailed information about how we collect, safeguard and protect your personal information.

  • The ultimate responsibility for your health care is your own and we are here to support you in this. We reserve the right to discontinue our services where it is apparent that your expectations, and what we can provide, are not in agreement. Please note that refunds for part-completed programmes are not available.

  • You must contact Shanti Wellbeing should you wish to continue any specified supplement programme for longer than the
    original agreed period, to avoid any potential adverse reactions.

  • We will make clear any charges for consultations and any tests before undertaking them.

  • You are not an agent of any private or government agency attempting to gather information without stating your intentions.

  • By ordering supplements and tests through Shanti Wellbeing may entitle you to discounts off the recommended retail prices. Please note that in some cases Shanti Wellbeing may receive a small commission from the providers of such products and services, and any commissions are fully reinvested to support Dr Grisendi's continued professional development and training activities.​​

  • Standards of professional practice in Nutritional Therapy are recognised through BANT and governed by the CNHC Code of Conduct.

Website Terms of Use


This Website provides access to a range of content, social features and products (e.g. Nutritional & Lifestyle Programmes)

 By accessing this Website you acknowledge and agree that:

  • You will use this Website exclusively for your own personal, non-commercial use

  • You will use this Website in accordance with all applicable laws, which states that – expect where permitted by law or unless expressly authorised by these Terms of Use  – you must not reproduce, distribute, modify, display, publish, or create derivative material without our permission. You may occasionally make one print copy of content such as articles, blogs or recipes on our Website for your own personal use.

  • You will not try to alter, damage, hack, remove or interfere with this Website.



This Website may present content such as:

  • Courses and Programmes

  • Articles

  • Blogs

  • Videos

  • Website links

  • Event promotion or other type of promotional offers

  • Information in relation to services and products from Third Parties (Third Party Content). Please note that we are not responsible for your use of Third Party Content, which may be subject to terms and conditions set by that Third Party. We do not necessarily endorse, control, or sponsor any Third Party Content, and you use and rely on any Third Party Content at your own risk.

  • The information provided on this Website is for your information, and it is not intended to be a substitute for independent professional advice – medical advice in particular- diagnosis, or treatment. We ask that you always consider your own circumstances and rely on your own skill, care, and diligence with respect to using any information obtained from this Website. For serious health issues, always seek appropriate medical care, and contact your doctor or emergency services if you think you may have a medical emergency.



All content displayed on this Website is our property, and all intellectual property rights in the Website are reserved. Dr Silvia Grisendi PhD NT is our trademarks.


Copyright protection should be taken seriously, and if by any chance you have reason to think that your work has been reproduced or distributed in a way that represents infringements of copyright or are aware of any infringing material on this Website please notify us at

Our Responsability


We work hard to provide you with the best possible content and information in relation to health, healing and wellbeing of the body, mind, and soul. However, we can’t promise that all the content shared on this website will be perfect all the time.


Therefore, we can’t guarantee that (i) the Website is provided error-free or uninterrupted; (ii) that all the information on the Website is accurate, reliable, adequate, or complete all the time; (iii) that the Website is free of viruses or other spyware that could damage your device.


We disclaim all liability for any loss or damage (including, but not limited to, special, indirect, consequential loss) howsoever occurring directly or indirectly in connection to the point (i) – (iii) above and/or your use of this Website, to the maximum extent permitted by law.


These Terms of Use do not limit any non-waivable rights that you may be entitled to under the laws of the country you reside in.



You guarantee us from/against any damage, loss, expense, costs (including legal costs), or other liability arising out of any claim/demand in relation with your use of this Website. The indemnity you give us is limited to the extent that any disregard or breach of these Terms of Use on our part may have contributed to the liability arising.


If any of Terms of Use outlined here shall be held to be unsound, illegal, or unenforceable, the rest of the terms shall remain in full force and effect. These Terms of Use are governed by the laws of the United Kingdom.

Changes and Updates


Sometimes we may change these Terms of Use and the Website without notice. You should regularly review these Terms of Use to keep up to date with the latest changes as they will apply to your continued use of the Website.

We may discontinue or suspend the Website or your use of the Website at any time without notice or liability to you.

That is all! 


If you made it this far – congratulations! 

Finally, please do not hesitate to contact me should you have any questions about these Terms of Use.


Thank you!


Last updated – 1st May 2024

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