First, please contact Silvia by using the contact form below, so she can arrange a call with you to explore your needs. Silvia will then pencil in a date in which to start working with you. Card payment for a given Programme or Package is required upon agreement of a start date to secure your place and confirm your first appointment. Bank transfers can be arranged, if preferred. Once a date in agreed in principle, your appointment will be confirmed after payment is received. For this, please choose the Programme you would like to purchase. If you are a new client, after the purchase you will receive a detailed online Health Questionnaire, with an invitation to submit it at your earliest convenience, or at least 2 working days before the initial consultation

Generally yes. We find that what our clients receive from our sessions tends to be more effective if they make a commitment to work within the recommended time frame. However, we reserve the option to apply flexibility and adapt timelines based on each client's needs, depending on what's best to support them at any specific time. Ideally, each programme would be used within a certain period of time, after which any remaining sessions are lost (and we will not be able to offer you a refund), unless we agree on a different schedule: EMPOWERED Programme: 4 months FOCUSED Programme: 5 months THRIVING Programme: 6 months Existing Clients: Follow-Up Package A: 4 months Follow-up Package B: 6 months

Email support is offered as part of a Programme or Package, for the duration of a given Programme or Package. If you have questions or need further support, Silvia will be available to reply by email, depending on the length and complexity of the request. However, for particularly in-depth questions, she will consider how to best address them and provide with the appropriate support at your next session. Email support dealing specifically with the diet & lifestyle plans is offered for the duration of each programme. Outside of these, clients with specific questions that require in depth review of their history are encouraged to book a follow-up consultation. Silvia is always available for any general questions and to discuss next steps.

Cancellations: We understand that you sometimes need to cancel appointments. If you cancel up to 48 hours before your appointment you will be able to reschedule it at a later date, depending on availability. Appointments cancelled within 48 hours’ notice may be subject to a cancellation charge (£75) or will be forgone from your programme. If there is an urgent situation and you need to cancel with less than 48 hours’ notice please contact us as soon as possible and re-scheduling will be agreed on an individual basis. Missed appointments: failing to attend a scheduled appointment without any warning will results in that specific appointment being forgone from your programme.

You are welcome to discuss further steps with Silvia, so that she can support you in deciding what suits you best moving forward.

For Programmes and Packages that have not started yet: we can offer you a refund (minus an administration fee of £75) if, after payment, you are unable to go ahead and start working with Silvia. For Programmes and Packages that have already started: given the nature of the functional medicine approach - whereby a great deal of the ground work is carried out in advance of the initial consultation, and again in between appointments and after each appointment - please note that refunds for part-completed programmes are not available.

Please feel free to get in touch with Silvia by using the contact form below.